Support

All Systems Status

By June 3, 2019 August 14th, 2019 No Comments

Last Update: Tuesday July 23, 2019 – 9:00am PST.


Tue, July 23, 2019 – 9:00am PST
(RESOLVED) Within the last week we have noticed that some of our client’s mail to AOL & Comcast has been delayed. During this time you may notice that your engagement metrics to AOL & Comcast will take additional time to populate. We spoke with Campaigner about this and the good news is – they are aware of the delay & are actively working on a resolution. If you have any additional questions about this, please get in touch with our team. We’ve got your back!

Campaigner Email Marketing: YAHOO!

Mon, July 15, 2019 – 9:00am PST(RESOLVED) We observed and reported an intermitted failure of Campaigner’s email redirects this morning. Let’s be honest, it’s a terrible thing. Fortunately Campaigner’s team is responsive and they are on it. We expect it to be resolved quickly. In the 5+ years we’ve been sending email on the Campaigner platform, redirects have only failed a couple times related to unexpected system failures. Usually it just takes a reboot one or more servers to resolve, but that’s a major ordeal when you have 100’s of servers running like they do! Painful, we know.

Wed, June 26, 2019 – 9:00am PST(RESOLVED) We are tracking an AOL delivery issue and working on it with Campaigner’s postmaster. We’re awaiting guidance on next steps, and anticipate the delivery team will resolve the issue quickly as they usually do. Reminder, when you have a problem on dedicated IPs, it’s YOUR problem. When you have a problem on well managed shared IP pools such as ours, it’s OUR problem! Got to love that.

Earnware Dashboard: Speed Rules

Tue, June 25, 2019 – 9:00am PST(RESOLVED) Contact list view delay bug and system sluggishness is all related to the same technology (Amazon Cloud Search) that AWS stopped supporting recently. We launched 15 new servers to try to speed things up and they still fell behind. The Earnware dev team has been rebuilding practically every system and view on the platform to use Amazon’s latest greatest fastest replacement for Cloud Search, called “Elastic Search” which is insanely fast and scaleable. If you’re adding and trying to viewing new contact records and don’t see them in Earnware, it’s a delay in synchronizing the contact list view only, not a loss of data in any way. Earnware managed workflow posts to Campaigner are still rather immediate. Very soon the system will be lightening fast again and should stay that way.

Earnware Corporation:

Wed, June 19, 2019 – 9:00am PST(WOW) Happy Birthday Earnware… 21 years old! The core technology and leadership team is still together after all these years. Pretty cool!