Earnware Fax Driver

Earnware Fax Driver - Software Installation

Your File Manager allows you to upload fax documents from your computer via the Internet and then store them in your Earnware Business Center until you delete them. You can send these documents from your Business Center to any fax number or group of fax numbers anywhere within the U.S. or Canada. Best of all, you can do this from any Internet connection in the world!

In addition, the File Manager serves as a "fax on demand" library. If you are unfamiliar with the term, "fax on demand" is a function whereby your callers are able to access any document you have stored in your File Manager simply by calling your toll-free number. This can be extremely valuable to your business as it allows you to provide your clients with valuable documents (i.e. "Products and Prices," "Company Information", "Directions to Our Location," and etc.) via fax 24 hours a day.

How Fax On Demand Works

The "Fax On Demand" (FOD) feature can be assigned to any key press (1-9) on your phone system. In your greeting, instruct your callers to press that number to access FOD. Once they do, they will be asked to enter a document ID number. (You can provide the client with this number somewhere in your voice message or they can choose the option to have a complete listing of your fax documents sent to them.)

Once they have entered the document number(s), the system will ask them to type in the number of the fax machine where they want the document(s) sent. When they are done, the system will call the number they entered and send the requested document(s).

The Fax Converter

Before a document can be loaded into the Fax Document Manager, it must be converted to the correct format. We have created a tool which makes this easy. It's called the Earnware Fax Converter and can be loaded onto your computer by following the instructions below. If you are using Windows NT, Windows 2000 or Windows XP, click here to skip to the correct section.

Windows 95, 98, or ME

If you are using Windows 95, 98, or ME, click here. Follow the steps for installation.

Note: You will need to reboot your computer after the program has been installed so please close any other open programs first.

Having downloaded Earnware Fax™, follow these instructions to convert your documents/graphics to TIF files:

Load the selected document into the corresponding application (e.g. a "Word" document into Microsoft Word®);
On the menu bar, select "File" and then "Print";
Under "Printer," click on the down arrow adjacent to "Name" and select "Earnware Fax." Now click on "OK."
You will be asked to enter a name. This name will be what the TIF file is called. Enter an appropriate name in the input field and click on the "OK" button when done.
Your document/graphic has now been converted to a TIF file, and is stored in the "Earnware Fax" directory off your hard drive. The path will most likely be "C:\Earnware Fax\your_document's_name.tif."

Once your file is saved in TIF format in the "Earnware Fax Docs" directory, follow these instructions to add it to your Fax Document Manager:

Log into your Business Center online.
Click on the " Files" icon to the left of the screen.
Click on the "File" menu at the top of your screen, select "New " and in the menu which appears, choose "Fax..." A new window titled "Add Fax Document" will appear.
Use the drop-down menu adjacent to "Folder" to select the File Folder in which you want to store your fax document.
Click on "Select File" at the top of the Add Fax Document window. A new window titled "Select Fields for Uploading" will appear.
Locate the "Earnware Fax Docs" folder. You will likely find it on your [C:] drive.
All the files within the Earnware Fax directory will now be displayed. Within this large, white box, click once on the file that you just created then click on the "Open" button. You will see the document listed in the Add Fax Document window.
Click on the " Upload" button. You will see a dialogue box stating, "1 File Uploaded."
Click on "OK."

You will now see your document displayed in your File Manager.

Windows NT, 2000, or XP

If you are using Windows NT, 2000, or XP click here. When prompted, choose to "Save" this .zip file to your computer's desktop. The file name is "EWFax2k-NT.zip" Then, go to your desktop and open this file. (You will need to open it with either Winzip or Stuffit.) When you open this file, double-click on the " Setup.exe" image to install the Fax Wizard.

Note: You will need to reboot your computer after the program has been installed so please close any other open programs first.

The Earnware Fax Converter works like a printer but instead of printing to your local printer, it prints the document directly into your Fax Document Manager! A copy of the document will also be stored on your computer in a folder called "Earnware Fax Docs" in case you had trouble with your Internet connection during the printing stage.

Once the Earnware Fax Converter is installed, follow these step to load a document onto your system:

Open any document using the appropriate program (e.g. Microsoft™ Word®).
On the menu bar, select "File" and then choose "Print."
In the window which appears, click on the down arrow adjacent to "Printer Name" and select "Earnware Fax."

Note: Some programs have a "scaling" option located in this area referred to as "Scale to paper size:." If this option is available, you will need to select "Fax Paper" before clicking "OK."
Now click on "OK."
You will be asked to enter a document name (this is the name as it will appear in your Fax Document Manager), your toll-free number, and your system access code (this is the five number code you use when accessing messages by phone). Enter the appropriate information in the input fields.
You will also find a check box that states "Remember Access Code." By checking this box, the toll-free number and system access code information automatically appears in the appropriate fields for future uploads.
Click on the "Next" button when you are done.

Note: If you hit cancel, the document can still be found on your computer in the folder titled "Earnware Fax Docs" for uploading at a later time.
An upload progress indicator will be displayed.
When the upload is complete, you will see a confirmation window. Click "Finish" to complete the process. You will now find your document loaded in your Fax Document Manager.

Your document has also been stored in the folder "Earnware Fax Docs" on your hard drive. The path to this document will most likely be:

C:\Earnware Fax Docs\your_document's_name.EFD

The purpose of storing these files on your hard drive is to make them available to you if you chose "Cancel" in the steps above or in the event that you were not on the Internet while going through that process.

If You Weren't Online...

If you were not online while converting your document, follow these instructions to add it to your Fax Document Manager:

Log into your Business Center online.
Click on the " Files" icon to the left of the screen.
Click on the "File" menu at the top of your screen, select "New " and in the menu which appears, choose "Fax..." A new window titled "Add Fax Document" will appear.
Use the drop-down menu adjacent to "Folder" to select the File Folder in which you want to store your fax document.
Click on "Select File" at the top of the Add Fax Document window. A new window titled "Select Fields for Uploading" will appear.
Locate the "Earnware Fax Docs" folder. You will likely find it on your [C:] drive.
All the files within the Earnware Fax directory will now be displayed. Within this large, white box, click once on the file that you just created then click on the "Open" button. You will see the document listed in the Add Fax Document window.
Click on the " Upload" button. You will see a dialogue box stating, "1 File Uploaded."
Click on "OK."

You will now see your document displayed in your File Manager.

Earnware Fax Driver